The review is the product
Everything we do is aimed at one line in a guest review. That is a narrower target than 'clean' and easier to hit.
Built by a host who was cleaning her own suites at midnight
Northgate exists because the turnover is the operational heart of a short-term rental, and nobody was treating it that way.
Dana Vasilenko ran three suites in the Exchange District and was doing her own turnovers between a day job and a toddler. The cleaning companies she tried treated a checkout like a house clean and left at the hour mark, finished or not.
Northgate started in 2020 with a simple rule: a turnover is done when the suite is guest-ready, and it gets photographed to prove it. Calendar sync came six months later because Dana was still spending Sunday nights scheduling.
Today 112 Winnipeg suites are on the board and the hosts using us average 4.91 on cleanliness. Dana still runs turnovers on Saturdays, mostly to keep the standard honest.
How we got here
2020
Dana starts turning over other hosts' suites in the Exchange District.
2021
Calendar sync goes live; manual booking effectively ends.
2023
Off-site linen programme launched with a commercial laundry partner.
2026
112 suites on sync, 7,400 turnovers completed.
7,400
Turnovers completed
4.91
Average host cleanliness score
112
Suites on calendar sync
90 min
Typical one-bed turnover
What we hold ourselves to
Never make a host schedule
If you are booking us manually, we have failed at the part that matters most.
Document everything
Photos before check-in, damage within the hour. Hosts win claims with timestamps, not descriptions.
The people in your home
Cleaners are assigned to buildings, not scattered across the city, so they know your suite and your lockbox.
Dana Vasilenko
Founder
Ran three Exchange District suites before starting Northgate. Still works Saturday turnovers.
Ife Adeyemi
Operations lead
Runs the turnover board and every back-to-back escalation in the city.
Rachelle Pilon
Linen & inventory
Manages the laundry rotation and the par-level system for 112 suites.
Late or unclean, the turnover is free
If we miss your check-in time, or a guest reports a cleanliness issue in the first six hours, that turnover is not billed and we fix it immediately. In 7,400 turnovers we have written off 23. Ask us about all of them.
Reviews
What hosts say
7,400 turnovers · hosts average 4.91 on cleanliness
“Four suites, zero scheduling. The photo set is the part I did not know I needed — I check it from my phone before every arrival instead of driving downtown.”
“A guest cracked the cooktop and Northgate had photos to me in forty minutes. Airbnb approved the claim same day. That one incident paid for a year of turnovers.”
“Back-to-backs used to be the thing I dreaded. They flag them, senior cleaner takes them, and I have not had a late check-in in eleven months.”
Hand us the calendar and stop thinking about turnovers
Connect your booking calendar and we schedule ourselves around every checkout. Start with one property — most hosts add the rest within two months.