No job too small
A single lifted shingle gets a real callout, a real diagnosis, and a real fix — not a 'call back when it's worse.'
The small jobs other roofers do not want
Icebreak exists because too many Winnipeg homeowners with a real, urgent, small problem were being told to wait for a reroof quote instead.
Kayla Dorion spent six winters on reroof crews watching the same pattern: a homeowner calls about a leak or an ice dam, and gets told to book a full reroof estimate three weeks out, because small repair calls do not pay as well as big jobs.
She started Icebreak in 2017 to be the company that actually wants the small, urgent call — the one shingle, the one ice dam, the one soft board by the vent stack — and treats it with the same seriousness as a full reroof.
Nine winters later that is still the entire business. When a job turns out to be bigger than a repair, Icebreak says so and refers it out, rather than trying to stretch a patch over something that needs real replacement.
How we got here
2017
Kayla Dorion founds Icebreak after six winters on reroof crews turning away small repair calls.
2019
Winter on-call line launches specifically for ice dams and active leaks.
2022
Ventilation and heat-loss checks added after seeing the same ice dams recur year after year.
2026
560+ repair calls completed, still with no minimum job size.
560+
Repair calls since 2017
24–48 hrs
Typical response window
9 yrs
Repairing Winnipeg roofs
4.7★
Google review average
What we hold ourselves to
Actually show up fast
24 to 48 hours is a real commitment, not a marketing range. Active leaks move faster than that.
Say when it's bigger
If a repair is actually a sign you need a reroof, we say so and refer out, instead of patching something that will fail again.
Who shows up to fix it
A small, fast-moving crew built around response time, not volume.
Kayla Dorion
Founder & lead technician
Still takes on-call ice-dam shifts most winters. Six years on reroof crews before starting Icebreak.
Tobias Reimer
Dispatch & scheduling
Decides who rolls first when an active leak call comes in against a routine booking.
Nadia Suleiman
Repair technician
Handles the West End and Wolseley routes. Trained in ventilation diagnostics alongside standard repair work.
The honest-scope promise
If what looks like a repair is actually a sign you need a reroof, we tell you before doing anything — and refer you to a reroofing specialist rather than patch something that needs real replacement. If our own repair fails within 12 months for the same cause, we return and fix it at no charge.
Reviews
What Winnipeg homeowners say
4.7 average from 560 repair calls
“Ice dam had been backing up water into our porch ceiling for two winters running before we called. They cleared it with steam in under an hour and found the actual soffit gap causing it — first time anyone explained why it kept happening.”
“Called at 8 am about a ceiling stain, someone was on the roof by 2 pm the same day. Found the real leak source about six feet from where the stain actually was.”
“Fast and honest about what was actually needed — told us the fascia repair was a two-hour job, not the reroof another company had quoted. Only ding is the follow-up photo report took an extra day to arrive.”
Water where it should not be?
Call now if it is active — we prioritize interior leaks and ice-dam backups over routine repairs.