Write it down
Every finish in your house is logged with the treatment it gets. Nothing depends on somebody remembering.
A cleaning company that behaves like a household staff
Pristine was formed in 2014 to do one thing properly: maintain a small number of your city residences without the churn, the strangers and the guesswork.
Elise Vandal spent eleven years as a house manager for two families in your city and Vancouver before starting Pristine. She had watched a succession of cleaning companies send a different person every month, none of whom had been told that the dining table was French-polished.
The company was built to remove that failure. Every residence gets a written protocol, an assigned pair whose names are on the agreement, and a household manager whose phone you have directly.
We cap the client list at sixty residences. It is not a marketing device. Past sixty, a household manager cannot attend a first service, walk a quarterly review and answer the phone the same afternoon — and then we would be like everyone else.
How we got here
2014
Elise Vandal leaves private household management and takes on four residences.
2017
The written per-room protocol becomes standard for every client.
2021
Specialist finishes training programme established; eighteen months to certify.
2026
Fifty-eight residences, four household managers, list capped at sixty.
58
Residences under care
12 yrs
Average client tenure
1:1
Household manager to route
100%
Clients arrived by referral
What we hold ourselves to
Verify everyone
Criminal and reference checks on hire, repeated every two years, plus a signed discretion agreement.
Stay small
Sixty residences, capped. Growth beyond that would cost the thing clients pay for.
The people in your home
Every person who enters your residence is named on your agreement and has been with us for at least a year before working unaccompanied.
Elise Vandal
Founder
Eleven years in private household management before founding Pristine. Attends every new client assessment personally.
Marc Delacroix
Household manager
Manages fourteen residences in Parkside and Woodlands. Certified in natural-stone conservation.
Tanya Iwasiuk
Head of training
Built the eighteen-month specialist programme. Still services three residences herself.
Held to the estimate, in writing
Your quarterly estimate is a commitment. If a service runs long because we misjudged the scope, the additional hours are not billed. If your household changes, we revise the estimate with you before the next invoice, never after it.
Reviews
In our clients' words
Referral-based. Every current client was introduced by another.
“We had three services in eleven years before Pristine. The difference is the protocol. Someone wrote down that the library floor is shellac, not polyurethane, and nobody has put water on it since.”
“The same two housekeepers for six years. They know when we travel, they know the alarm, and I have never once had to explain anything twice.”
“After the renovation, three companies quoted a single visit. Pristine quoted three staged visits and explained why. They were right — the dust came back twice.”
An assessment is the only way to quote a house properly
Ninety minutes, walked room by room with the household manager who will own your account. There is no charge and no follow-up call unless you ask for one.